TY - Type of reference TI - Knowledge and organizational process complexification and its impact on the reliability of civil aviation’s operations AU - Mehran Ebrahimi AU - Pierre-Antoine Carpentier AB - This paper focuses on knowledge creation in civil aviation organizations. Based on interviews with pilots and air traffic controllers, we assess the impact and effects of the interactions of aviation security professionals on the complexification of organizational knowledge, and on established processes and their resulting reliability. Our findings indicate some significant gaps in organizational communication, which may lead to a reduction in the reliability of civil aviation operations, especially when the processes are linked to profit maximization. DO - 10.21494/ISTE.OP.2021.0595 JF - Technology and Innovation KW - High-reliability organizations, air traffic control, knowledge creation, management processes, civil aviation, Organisations à haute fiabilité, trafic aérien, création de connaissances, dispositifs de gestion, aviation civile, L1 - http://openscience.fr/IMG/pdf/iste_techinn21v6n1_7.pdf LA - en PB - ISTE OpenScience DA - 2021/01/6 SN - 2399-8571 TT - La complexification des connaissances et des dispositifs organisationnels et leur impact sur la fiabilité des opérations de l’aviation civile UR - http://openscience.fr/Knowledge-and-organizational-process-complexification-and-its-impact-on-the IS - Issue 1 VL - 6 ER -