Titre : Collaborative innovation for seniors’ mobility. An experimental approach to designing solidarity-based car-sharing services 

Auteurs : Christine Verdier,  

Revue : Open Journal in Information Systems Engineering 

Numéro : Issue 2 

Volume : 4 

Date : 2024/08/29 

DOI : 10.21494/ISTE.OP.2024.1194 

ISSN : 2634-1468 

Résumé : The objective of the article is to show the co-design of daily mobility services for seniors in rural and peri-urban areas through a continuous improvement method enriched with fragments of methods (Design Thinking, scenario-by-design, innovation by usages) in order to take into account the complexity of mobility services required by end-users (permanent changes, immediacy, specific constraints). Creating services on the fly is not easily compatible with design methods for socio-technical ecosystems which require fairly stable procedures. In this article, we present the reference framework (As-Is/As-If), the ecosystem study phases (analysis, diagnosis and innovation), the augmentation of the method by adding other methods fragments and a summary of the proposed service innovations. We also present the experiments carried out and the serious game created to facilitate the co-construction of mobility services. 

Éditeur : ISTE OpenScience