TY  - Type of reference 
TI  - Knowledge and organizational process complexification and its impact on the reliability of civil aviation’s operations 
AU  - Pierre-Antoine Carpentier 
AU  - Mehran Ebrahimi 
AB  - This paper focuses on knowledge creation in civil aviation organizations. Based on interviews with pilots and air traffic controllers, we assess the impact and effects of the interactions of aviation security professionals on the complexification of organizational knowledge, and on established processes and their resulting reliability. Our findings indicate some significant gaps in organizational communication, which may lead to a reduction in the reliability of civil aviation operations, especially when the processes are linked to profit maximization. 
DO  - 10.21494/ISTE.OP.2021.0595 
JF  - Technology and Innovation 
KW  - High-reliability organizations,  air traffic control,  knowledge creation,  management processes,  civil aviation, Organisations à haute fiabilité,  trafic aérien,  création de connaissances,  dispositifs de gestion,  aviation civile,  
L1  - http://openscience.fr/IMG/pdf/iste_techinn21v6n1_7.pdf 
LA  - en 
PB  - ISTE OpenScience 
DA  - 2021/01/6 
SN  - 2399-8571 
TT  - La complexification des connaissances et des dispositifs organisationnels et leur impact sur la fiabilité des opérations de l’aviation civile 
UR  - http://openscience.fr/Knowledge-and-organizational-process-complexification-and-its-impact-on-the 
IS  - Issue 1 
VL  - 6 
ER  -